FAQ's
Welcome to our FAQ page!
Here, you'll find answers to common questions about Lumiio products, including where to buy them, how to use them, and their security features.
If you need further assistance, feel free to reach out to our support team. We are always happy to help!
Shipping & Returns
How do I track my order?
Once you place an order you'll receive an email with the Royal Mail or DHL tracking number.
Go to the Royal Mail or DHL Tracking site and enter your tracking number.
Can I return my order?
We're sorry to hear you want to return your items. We can't accept items that have been programmed.
Email our support team support@lumiio.io and we will be in touch for the next steps.
Can I change the shipping address?
Unfortunately once you place your order, we cannot change the delivery address.
Send an email to support@lumiio.io for further help.
Ordering Lumiio Products
How long will it take for my order to arrive?
All orders to the UK are shipped on Royal Mail Tracked 48 or DHL.
Orders shipped on Royal Mail Tracked 48 should arrive in 2 days after purchase.
Orders shipped on DHL should arrive in 1 day after purchase.
Missing item?
If you've not received what you were expecting, drop us an email to support@lumiio.io and include your order number.
Product Information
Is there a subscription ?
Once you have your Lumiio product, the tag and the mobile app are free to use.
How do I use Lumiio products?
Step 1: Get your Lumiio product.
Step 2: Add data onto the Lumiio product using the free Lumiio app.
Step 3: Read your tag using your phone. Unlock your phone and tap your Lumiio product to bring up the website. Alternatively, you can read the data in the Lumiio app but pressing the ‘Read from tag’ button and tapping your phone on your Lumiio product.
You can change the data on your Lumiio products as often as you like.
Where can I download the Lumiio app?
The Lumiio app is free to download from App Store or Play Store.
Note that Lumiio products can be scanned with an iPhone or an Android without any app. However, the free Lumiio app is required to write to the tags.
What ways can I use Lumiio?
- Dementia
- Non verbal communication
- Allergy information
- Emergency contact information
- Pet contact details
- Previous injury information
Do Lumiio products have a battery?
There is no battery in our Lumiio products. There is an NFC chip inside our products which takes the energy from the phone to power up the antenna and get data from the chip.
Lumiio products also have a 10-year data retention.
Are Lumiio tags waterproof?
Our Lumiio wristbands are waterproof and our Lumiio Keyfobs are splashproof.
How secure is Lumiio?
The data is stored within the NFC which means there is no central database storage. The only way to access this data is to scan the Lumiio products with you phone.
Can the information on the tag be changed ?
Yes. You can change the data anytime by using the Lumiio app to write new data. You can do this thousands of times !